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Home / FAQ

FAQ

How does the delivery work?

The delivery time is maximum 5 working days from the reception of the payment (except for DOM TOM and abroad). In France, our orders are shipped by La Poste with tracking and insurance. Shipments outside mainland France are possible, they are provided by various transport companies (UPS, DHL ..)

What payment methods do you offer?

Several secure payment methods are available on the site. You will have the possibility to pay your order by credit card (Visa or Mastercard) or Paypal. The payment in three times is possible (CB) and ensured by the ALMA platform.

I like a piece of jewelry but it doesn’t fit me, what can I do?

Our antique jewels are unique, so their size is also unique. On the other hand, it is possible to adjust them to your finger and have them sized. This is not a service we offer, but any jeweler will be able to perform this operation, commonly called “sizing”. This is a common and frequent process in jewelry that will depend on the jewelry in question.

Does the jewelry come with a certificate of authenticity?

Yes. At Noir Carat, your invoice serves as a certificate of authenticity. You will find the characteristics of your jewel: designation, weight, metal, etc. This document can be used with your insurance in case of damage or theft. This will allow you to prove the value of the property and its existence in your estate.

What is the return and refund policy?

You have a period of 14 days from the date of receipt to return the jewel that does not suit you. You will be responsible for return shipping costs. To exercise your right of withdrawal, thank you to contact the customer service, by mail([email protected]) or via the site (Section ” Contact “) which will explain the process to you.
Reimbursement for jewelry can only be made if all of the following conditions are met:
– The product must not have been worn, used, modified, deteriorated, or undergone any handling that could prevent its remarketing in new condition.
– The product must not have been made to measure (e.g. by cutting or engraving).
– The product must be returned in its original packaging

What is the difference between gold plating, 9 karat gold, 18 karat gold etc?

To know everything about this subject, we invite you to read our article dedicated to Gold.
Please note that all Noir Carat jewelry is made of 18K gold, 750/1000. This means that the jewelry is composed of 75% pure gold. It is also the gold grade most recommended by jewelers. Its characteristics: brightness, inalterability, robustness and durability in time.

What are white stones?

The white stones are mostly zirconium oxides. These are synthetic stones that are widely used in jewelry because of their similarity to diamonds. They are among the best substitutes for diamonds, replicating their brilliance at a much lower cost.

And the imitation stones?

Imitation stones are semi-precious stones that will imitate the precious stones. Precious stones are gems that we count 4: diamond, sapphire, emerald and ruby. The reputation is therefore less prestigious but they remain quality stones that have crossed generations and will continue to do so for years to come.

How are the prices of the jewelry set?

Our antique jewelry is unique. However, we try to fix our prices with precision and in the respect of the criteria predefined upstream which are: the weight of Gold (related to the price of Gold), the precious stones which compose the jewel, its rarity and its time.

Can I come and try on the jewelry in the store?

Our store, dedicated to antique jewelry, is above all an e-shop. If you are having trouble envisioning or have questions about one or more models, please feel free to contact us (private message on Instagram or by email: [email protected]), we will be happy to send you additional photos and/or videos.
Please note that depending on the occasion, we sometimes participate in ephemeral events. Follow us on Instagram to keep up with the latest news!

Secure payment Visa and Mastercard
Possible returns Within 14 days
Jewelry in
18 carat gold
Certified by an expert
Delivery
free and tracked
No minimum purchase
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