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Home / Terms of Sales

Terms of Sales

Terms of Sales

November 2019

Social reason: NOIR CARAT
Brand / Commercial name: NOIR CARAT
SIRET: 87859731900010
Head office: Roubaix
Email: contact@noircarat.fr
Website: www.noircarat.fr


Application fields
These general conditions of sale (GTC) are applicable to all sales made by Noir Carat (the Seller), in the absence of derogating contractual provisions or special conditions amending or supplementing them. These T&Cs take precedence by right over any other provisions appearing in the customer’s documents, except with the express written consent of the Seller. The fact of not taking advantage of a provision of the GCS at a given moment does not constitute a waiver to take advantage of it later.

PRICE
The price indicated for our products is in Euros and includes shipping costs. Pursuant to article 293B of the general tax code. Noir Carat is not subject to VAT. The price indicated in the order confirmation also includes shipping costs. On the other hand, the price of the size adjustment, if there is one, is in addition to the price indicated. As long as the customer has not placed an order, the Seller reserves the right to modify, without notice, its products, their prices and their availability. Any price change resulting from legal or regulatory changes (taxes and duties of any kind, change in transport rates, etc.) is immediately passed on to the invoice if it occurs before the delivery of the products to the customer.

ORDERS
The fact of placing an order implies full and unreserved acceptance by the customer of the GCS.
Les systèmes d’enregistrement automatique sont considérés comme valant preuve de la nature , du contenu et de la date de la commande . Any customer order is firm and final, from its receipt by Noir Carat. Noir Carat confirms the acceptance of his order to the customer at the e-mail address that he will have communicated. Noir Carat reserves the right to cancel or refuse any customer order. The products remain the property of Noir Carat until the order is completed and the Seller has finished processing your order. Payment is made before delivery of the products.
Noir Carat reserves the right to request a photocopy of the buyer’s identity card, as well as proof of address for all orders, as part of the fight against the fraudulent use of means of payment.
The Customer must check the order confirmation and immediately notify Noir Carat of any error or anomaly. Any subsequent changes to the order must be made in writing and are only possible with the express agreement of Noir Carat.
The information given by the buyer when ordering commits him. In the event of an error in the wording of the recipient’s contact details, the seller cannot be held responsible for the impossibility in which it could be to deliver the product.

INTELLECTUAL PROPERTY
The site is the property of Noir Carat in its entirety, as well as all the rights relating thereto. It is protected by national copyright laws and international treaties.
Reproduction in whole or in part, is strictly forbidden . All commentary texts, works, illustrations and images reproduced on the site www.noircarat.fr are reserved under copyright as well as industrial property and for the whole world.

All rights relating to the Site and to the overall concept of the Company’s activity, to their original and innovative character, in particular the intellectual property rights to texts, literary and artistic creations, graphics (including photographs ) and audiovisual, computer developments, HTML developments and other works of the mind and, more generally, all creations likely to be protected by intellectual property law such as images, logos, formatting, graphic charter, structure, ergonomics, color codes, typography, fonts, basic graphic elements, graphic organization of screens, layout, page backgrounds, visual identity of the Site, belong to the Company or are regularly operated by the latter, without limitation.
The Customer undertakes not to directly or indirectly infringe Noir Carat, the Site, or the rights of the Company.

SHIPPING
The products are delivered to the address indicated on the customer’s order form. Shipments outside Metropolitan France are possible (UK, Italy, Spain, Belgium, Switzerland, Luxembourg, Netherlands)
The delivery time is a maximum of 7 working days from receipt of payment (except for the DOM – TOM and abroad).
All our jewelry is shipped by La Poste with tracking or other transport companies. Reservations and observations must be made within 48 hours.
The products travel at the risk and peril of the recipient. For security reasons , the recipient ‘s signature will be required upon receipt of the order . Any shipment to a PO box is therefore totally excluded.
Delivery costs are free for the customer and borne by Noir Carat


PAYMENT
Payment for purchases is made in cash, without discount.
Payment possible only by credit card (Visa or Mastercard)
By cheque: not possible.
By bank transfer: not possible.

PAYMENT IN THREE INSTALLMENTS
Payment in three instalments is possible and provided by the ALMA platform. For this method of payment, the costs are shared between Noir Carat and the customer. The payment costs payable by the customer are 1.55%. This commission is impacted on the total price of the purchase paid by the customer


WITHDRAWAL / REFUND
Under article L121-16 of the Consumer Code, the buyer has a period of 14 days from receipt to return the product that does not suit him, without penalty, except for costs. return which will remain at his expense.

To exercise his right of withdrawal, the Customer is invited to contact customer service who will tell him what to do. Customer service can be contacted:

– by email to the following address contact@noircarat.fr
– via the website (“Contact” section)

No return will be accepted without prior agreement materialized by the allocation of a return number (RMA). The return number is valid for a period of 14 working days from the date of its allocation.
Any package sent without a return number will be systematically refused. The product concerned must be returned at the same time as the exercise of the right of withdrawal, i.e. 14 days from receipt of the product. Return costs are on client fee.

However, we draw your attention to the fact that the reimbursement of jewelry can only take place if all the following conditions are met:
1) The product must not have been worn, worn, modified, damaged, or subjected to any manipulation likely to prevent its remarketing in new condition.
2) The product must not have been made to measure (size or engraving for example)
3) The product must be returned in its original packaging accompanied by the purchase invoice

The refund will be deferred until receipt of the goods and will be made within a maximum period of 15 days after receipt of the return.

PRODUCTS
Noir Carat strives to describe and present the articles and products with the greatest accuracy. The documents associated with the products, in particular the photographs and descriptions, are given for information only and no technical or typographical error can give rise to complaints and engage the responsibility of Noir Carat. The photographs are not contractual, the colors and details may be poorly rendered.

FORCE MAJEURE
Neither party shall be held liable vis-à-vis the other party as a result of failure, delay or omission in the total or partial execution of an Order, provided that such failure originates or results from an event beyond the reasonable control of the defaulting party. In any event, force majeure cannot under any circumstances be invoked for a delay or non-payment. If an event beyond the reasonable control of the Seller restricts the transport of the order, preventing the Seller from delivering the products in accordance with the Order, the Seller may suspend all or part of the Order.

PERSONAL DATA
Personal data likely to be collected in the context of the sale is subject to processing for which Noir Carat is responsible. The purpose of this processing is commercial management and prospecting as well as monitoring the relationship with the customer. The legitimate interest of the controller is the legal basis for the processing. Personal data is reserved for the use of Noir Carat and may only be transmitted to service providers intervening to achieve the aforementioned purpose, offering products and services similar to those relating to the sale. The personal data collected and processed in this context will be kept for the duration necessary to achieve the aforementioned purpose. They may also be kept by the controller in order to comply with his legal obligations. The controller implements appropriate measures to preserve the security and confidentiality of personal data and, in particular, to prevent it from being distorted, damaged, or from unauthorized third parties having access to it. In accordance with the regulations relating to the protection of personal data, any natural person has the rights of access, rectification, deletion, portability, limitation, opposition for legitimate reasons and the right to define directives relating to the fate of his personal data after his death. These rights must be exercised with Noir Carat at the following address: Noir Carat, Blanchemaille, 87 rue du Fontenoy, 59100 Roubaix.

APPLICABLE LAW – DISPUTES
This contract is subject to French law. The French courts will have jurisdiction to rule on all disputes that may arise between the parties relating to its execution.
Noir Carat cannot be held responsible for damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the products marketed. It is the same for the possible modifications of the products resulting from the manufacturers. The responsibility of Noir Carat will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products. A French Commercial Court will be the only competent, whatever the delivery address or the method of payment accepted.

Secure payment Visa and Mastercard
Possible returns Within 14 days
Jewelry in
18 carat gold
Certified by an expert
Delivery
free and tracked
No minimum purchase
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